Sales Presentation Process:

Sales Presentation Process:
By Carleadbest



3 STEPS

SEE

1. Smiles - to break the ice, put prospect at ease
2. Eye to Eye contact - exudes confidence and sincerity
3. Enthusiasm - creates interest in the prospect

5 STEPS

ISPCR

1. Introduction - introduce yourself / company representing / asking the prospect name etc.

2. Short Story - about your programme / campaign / asking for right person to speak to / Qualifying the prospect

3. Presentation:

- Full Presentation

- Handling Objections / Turning around Negative
a. Agree - never argue with prospect, empathise with them
b. Jones Theory - Tell them everyone else says the same
thing in order to make the negative seem
small.
c. Reason to give - Provide 1 reason that people still sign up
or buy our product ( relate to negative )
d. Close - Assume they will sign up by requesting the
required information.

4. Close

5. Rehash - Go over whatever information must be left with client
- Ask for referral

8 STEPS

1. Be Prepare - for a day ahead / update file management

2. Always On Time

3. Positive Thinking / Under Control

4. Know Why You Are Here And What Next

5. Always Work Smart

6. Be Confident to achive target / situation / presentation etc

7. Be On your Territory / know your area operations well

8. Be Discipline / Dont Break the Rules


3 Golden Rules Of Customer Service


1. Never Lie

2. If Don't Know, Ask

1. Leader
2. Manager
3. Customer Service Officer

3. Always leave your prospect / client positive

- Give a good impression of the client and the programme
- Leaves the possibility of rehashing the client / prospect at the
later date.
- Allow you to request for referrals and continue working the
territory.